Zelle^® is a fast, safe and easy way for small businesses to send, receive, and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle^® within their mobile banking app, they can send payments directly to your Amerant bank account with just your email address or U.S. mobile number.

Eligible small business accounts can send, receive, or request money with Zelle®. To get started, log into your Online Banking or Amerant Mobile^SM and select “Send Money With Zelle^®”.

Accept the Terms & Conditions, select or enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you’re ready to start sending and receiving with Zelle^®.

To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

If the small business or consumer you send money to has already enrolled with Zelle® through their banking app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

To request money using Zelle® with a small business account, click “Send Money with Zelle®,” select “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.”

If your customer is using Zelle® through their banking app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method.

When you use Zelle^® with a small business account, you can send money to other small businesses that bank with a financial institution that offers Zelle^® to small businesses. You can also send to consumers who have access to Zelle^® through their mobile banking app. At this time, we don’t support sending to (or receiving from) consumers who are only enrolled in the Zelle^® app.

If the small business or consumer you send money to has already enrolled with Zelle^® through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Once you’re enrolled with Zelle^®, the money you receive is typically available within minutes.

There are a few ways you can encourage your customers to pay you with Zelle^®.
o Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
o Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®”.
o Use Zelle^® to request money¹ from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).
o Add pre-approved Zelle^® content to your business website: zellepay.com/smallbusinesstoolkit.

Please note, you’ll only be able to receive payments from consumers using Zelle^® through their financial institution’s mobile banking app. You will not be able to receive payments from consumers enrolled in the Zelle^® app.