Amerant does not charge any fees to use Zelle^®3 with personal accounts.

There are no limits to the amount of money you can receive. For your security, we restrict the number of transactions and dollar amount you can send to recipients in any 24-hour and 30-day (rolling) period. However, keep in mind that others sending you money will most likely have limits from their financial institution as to the amounts they can send. For more information on Amerant’s Zelle^® transaction limits, please log into your Amerant Online Banking^SM or the Amerant Mobile^SM app and access the Transfers and Payments section.

Keep in mind, these transfer limits are for your combined accounts, and certain account types may have a limit per statement cycle. Get more information on Personal Checking and Savings accounts.

Zelle^® is already available within Amerant’s mobile banking app and online banking. Open the app, or sign in online and follow a few simple steps to enroll with Zelle^® today.

Review the list of participating banks and credit unions with Zelle^®.

If your recipient’s bank isn’t on the list, don’t worry. The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle^® app for Android and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S.-based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle^® through Amerant Mobile^SM, your name, the name of your bank, and the email address or U.S. mobile number you enrolled with are shared with Zelle^® (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its “directory,” and notifies Amerant of the incoming payment. Amerant then directs the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle^®, the sender and recipient’s bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment.

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 1-866-806-8125 so we can help.

Money sent with Zelle^® is typically available to an enrolled recipient within minutes.

If you send money to someone who isn’t enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Call Amerant customer support toll-free at 1-866-806-8125, or get in touch through our support page.

Yes, they’ll get a notification via email or text.

Keeping your money and information safe is a top priority for Amerant. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

You should not use Zelle^® if you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site).

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). For example, if you don’t receive the item you paid for, or the item is not as described or as you expected. Should you have any questions, please contact us at 1-866-806-8125.

Your email address or U.S. mobile number may already be enrolled with Zelle^® at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile number to Amerant so you can use it for Zelle^®.

Once customer support moves your email address or U.S. mobile number, it will be connected to your Amerant account so you can start sending and receiving money with Zelle^® through the Amerant mobile banking app and online banking. For help, call Amerant customer support toll-free at 1-866-806-8125.

If you were expecting to receive a verification code via email, make sure that the email address you have registered or entered is correct. Also, check your spam folder and make sure you’re not blocking emails from questions@amerantbank.com.

If you were expecting to receive a verification code via text and didn’t, make sure that the phone number you have enrolled or entered is a U.S. mobile number. International phone numbers, Voice Over IP (VOIP), landlines, and Google Voice numbers are not eligible for Zelle^® enrollment.

If you are still experiencing issues enrolling, please call Amerant customer support toll-free at 1-866-806-8125.

Amerant sets the limit for Zelle^®–

• Funding accounts can have different limits
• Number of transactions allowed – 15 per day, 30 per month
• Make sure you have enough left in your daily limit for future dated payments.