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FAQ

Get answers to the most frequently asked questions. Its the quickest way to find a solution to common banking issues.

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Amerant Bank

Amerant Bank is here to help you with all your banking needs. In addition to our call centers, you can also view our frequently asked questions (24/7 – 365).

Frequently Asked Questions

https://www.amerantbank.com/faq
Customer Call Center

Get in contact. How to call Amerant Bank:

Toll Free:

1-855 AMERANT | 1(855) 263-7268

Direct / International:

(305) 629-1200

Toll free outside U.S.:

Argentina: 0-800-800-1720

Colombia: 01-800-51-83153

Venezuela: 0-800-100-2600

Monday – Friday (Personal)

7:00 AM – 8:00 PM ET

Monday – Friday (Business / TreasuryConnectSM)

8:00 AM – 6:00 PM ET

Saturday – Sunday (Personal)

8:00 AM – 5:00 PM ET

24/7

Automated Telephone Banking Service
Online and Mobile Banking Support Call Center

Telephone:

(305) 629-1260

Toll free:

1-866-806-8125

Toll free outside U.S.:

Argentina: 0-800-800-1720

Colombia: 01-800-51-83153

Venezuela: 0-800-100-2600

Monday – Friday

7:00 AM – 8:00 PM ET

Saturday – Sunday

8:00 AM – 5:00 PM ET
Online Bill Pay Support

Toll free:

1-855 AMERANT | 1(855) 263-7268

Monday – Sunday

7:00 AM – 1:00 AM ET
Credit Card Call Center Services

Report Credit Card Loss, Theft, or Fraud

First Bankcard®:

Personal Cards: 1-888-295-5540

Business Cards: 1-800-819-4249

*Citizens or resident of the United States (U.S.)

Monday – Sunday

24/7
Report ATM or Debit Card, Check Loss, Theft, or Fraud

Telephone:

(305) 629-1212

Toll free:

1-888-629-0810

Toll free outside U.S.:

Argentina: 0-800-800-1720

Colombia: 01-800-51-83153

Venezuela: 0-800-100-2600

Monday – Friday

7:00 AM – 8:00 PM ET

Saturday

8:00 AM – 5:00 PM ET

After-hours support:

1-800-236-2442
General Questions

For any inquiries, you can also email us at questions@amerantbank.com

Trust Services

General

Telephone:

(305) 441-5555

Toll free:

1-866-649-8846

Toll free outside of U.S:

Argentina: 0-800-800-1720

Colombia: 01-800-51-83153

Venezuela: 0-800-100-2600

Monday – Friday

9:00 AM – 5:00 PM ET

Private Banking

General

Telephone:

(305) 460-4032

Monday – Friday

8:30 AM – 5:30 PM ET

24/7

Automated Telephone Banking Service

Mortgages

Amerant Mortgage, LLC

For information on our mortgage products and services, click here.

Amerant Mortgage, LLC (NMLS ID #50993) is a subsidiary of Amerant Bank, N.A., a national banking association headquartered in Coral Gables, Florida.

Toll free:

1-844-200-8638
Request Information or Notice Error for Existing Residential Mortgages

Notice of error and/or requests for information must be sent to:

Amerant Bank N.A.
P.O. Box 226555
Miami, FL 33222-6555

In your letter, please include the following:

Your name and mortgage loan number.

Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.

NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.

Home Equity Lines of Credit

For information on Home Equity Line of Credit (HELOC), click here.

Toll free for HELOC:

1-855-263-7268
Request Information or Notice Error for Existing Home Equity Lines of Credit

Please refer to your monthly statement for information of where to submit correspondence and/or errors related to Home Equity Lines of Credit.